Refund Policy
We want Rymate to be worth its price from day one. If it isn't, here is exactly how refunds and cancellations work.
1. 7-day money-back guarantee
If you are a new Creator subscriber and you are not satisfied, you can request a full refund within 7 days of your first payment. Just email support@rymate.com from the address on your account — no long form, no interrogation.
2. How to request a refund
- Email support@rymate.com within 7 days of the first charge.
- Include the email address linked to your Rymate account.
- We confirm by email and issue the refund through Stripe, normally within 5 business days.
- Your bank or card issuer may take a few extra days to show the money.
3. After the first 7 days
Payments made after the 7-day window are non-refundable, including for the current month and for renewals already charged. You can, however, cancel at any time: your subscription stops renewing, you keep full access until the end of the period you have already paid for, and you are not charged again after that.
4. Cancelling your subscription
Cancel from your account settings via the billing portal, or email support@rymate.com and we will do it for you. Cancellation is not the same as deletion — if you also want your account and uploaded assets removed, say so and we will delete them.
5. EU consumer withdrawal rights
Rymate is digital content and a digital service supplied immediately after purchase. Under EU consumer law, consumers normally have a 14-day right of withdrawal for distance contracts, but this right can be lost once supply of the digital service has begun with the consumer's prior express consent and acknowledgement. By starting to use the paid service you acknowledge this and accept the refund terms on this page. Where mandatory consumer law in your country gives you stronger rights, those rights still apply — nothing here limits them.
6. Exceptions
- Accounts suspended or closed for breaching our Terms of Service are not eligible for a refund.
- Repeated subscribe-and-refund cycles on the same account or payment method are not eligible.
- The Free plan involves no payment, so there is nothing to refund.
7. Contact
Anything unclear about billing or refunds? Email support@rymate.com and we will sort it out. Operator: MB Adpulz, company code 307034702, S. Daukanto 65-3, Ukmergė, Lithuania.